Our Core Services:

01 — Omnichannel Inbox Management

We monitor shared inboxes, classify and prioritize requests, filter spam where authorized, and track every genuine inquiry until it is assigned or completed.

Organized messages across approved channels.

03 — Live Chat & WhatsApp Support

Responsive written assistance during staffed hours.

We answer product and order questions, collect useful inquiry details, and route sales or service matters. Live chat hours and response expectations are agreed separately.

02 — Email & Support Ticket Resolution

Helpful, brand-aligned customer replies.

Reliable customer records and handovers.

04 — CRM Updates & Workflow Coordination

We check order details, answer routine delivery and return questions using approved guidance, maintain ticket status, and escalate requests that need your decision.

We log interactions, update authorized fields, tag follow-ups, track pending cases, and send complex or sensitive matters to your nominated contact.

How We Work

01 - Receive

Customer contacts your agreed support channel

02 - Understand

We review the enquiry and your approved information.

03 - Respond

We resolve routine matters or request approval.

04 - Record

05 - Improve

We update the ticket, CRM and follow-up status.

We review quality, patterns and performance.

Consultation

Understand your business, support channels and customer enquiries.

Service Agreement

Confirm the package, working hours, SLA and data protection requirements.

Training & Setup

Review your policies, prepare approved responses and arrange authorised system access.

Service Launch

Begin customer support with management oversight, quality checks and reporting

How We Get Started

Our onboarding process ensures your business requirements, service responsibilities and security arrangements are agreed before support begins.

Our Team & Quality Assurance

Our founder-led approach combines direct supervision, regular quality reviews and clear communication to maintain consistent customer support.

01 — Founder-Led Management

Our services are managed directly by the founders, with oversight of daily operations, client communication and service delivery.

02 — Quality Monitoring

We review selected customer conversations for accuracy, clarity, professional tone and compliance with your approved procedures.

03 — Reporting & Improvement

We track resolved, pending and escalated cases, share reports according to your package and identify opportunities for improvement.

Data Security & Client Confidentiality

We take the protection of your business and customer information seriously.

Secure Access: Only authorised personnel access approved systems, using appropriate access controls and secure credentials.

Confidentiality: Business information, customer records and communications are handled confidentially and used only for agreed services.

Data Protection: We follow agreed data-handling procedures, including access restrictions, incident reporting and secure data return or deletion.

Legal Agreements: Service Agreements, SLAs, confidentiality obligations and Data Processing Agreements (DPAs) define our responsibilities and protections.

International Compliance: Cross-border data access is subject to client approval and applicable data protection laws, including GDPR requirements where relevant.

Growth CX

$680 / month

For businesses with fewer customer enquiries.

Package Details

Up to 100 customer cases/month (proposed)

Up to 2 staffed hours/day (proposed)

Monday–Friday

1 approved written channel (proposed)

Excluded

❌Additional channels or hours

❌Cases beyond agreed limit

❌24/7 and phone support

Included

✅Routine customer enquiries

✅Inbox tracking

✅Basic CRM notes

✅Escalations

✅Weekly summary

Starter CX

$899 / month

For growing businesses needing more coverage.

Package Details

Up to 200 customer cases/month

Up to 3 staffed hours/day

Monday–Friday

Up to 2 approved written channels

Included

✅Routine enquiries

✅Inbox tracking

✅CRM updates

✅Follow-ups and escalations

✅Weekly summary

Excluded

❌Additional channels or hours

❌Cases beyond agreed limit

❌24/7 and phone support

Our Customer Support Packages.

Flexible customer support solutions tailored to your business needs, with transparent monthly pricing and reliable service delivery.

Premium CX

$1,499 / month

For established businesses with regular customer enquiries

Package Details

Up to 500 customer cases/month

4 staffed hours/day

Monday–Friday

2 approved written channels

Excluded

❌Third channel unless quoted

❌Additional cases or hours

❌24/7 and phone support

Included

✅Omnichannel inbox management

✅Email and ticket resolution

✅Live chat / WhatsApp as selected

✅CRM updates and follow-ups

✅Escalation management

✅Weekly reporting and quality reviews

Professional CX

$1,999 / month

For businesses with higher customer support volumes.

Package Details

Up to 800 customer cases/month

6 staffed hours/day

Monday–Friday

3 approved written channels

Excluded

❌Fourth channel unless quoted

❌Additional cases or hours

❌24/7 and phone support

Included

✅Omnichannel inbox management

✅Email and ticket resolution

✅Live chat / WhatsApp as selected

✅CRM updates and follow-ups

✅Escalation management

✅Twice-weekly reporting and quality reviews

Important: All packages use the client's agreed local time zone. A customer case is one distinct issue, even if it involves multiple messages. Extra work requires a separate quotation. Refund approvals, sensitive decisions and policy exceptions remain with the client. Monthly payment is in advance.